Questions? Look Here.
Can I return my purchase?
Return items must be unworn, unwashed, unaltered and with clothing tags intact.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees, if any, will not be refunded.
*Purchase of sale items, intimates, swimwear, accessories, bags, lifestyle and gifts are final and cannot be returned or exchanged.
How do I return my purchase?
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.
How long does it take for my return parcel to be processed?
Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!
How will I receive my refund?
Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a 90 days validity.
Where can I get a return form?
We will be sending you an email containing the PDF copy of the return form should your item be eligible for an exchange or refund.
Do I need to pay to return my items?
Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!
What are the delivery options and when can I receive my order?
FREE Standard shipping with a mininum purchase of $80:
Ninja Van: Delivers within 3 to 5 business days upon dispatch. SGD 5 per order.
Are there restricted areas/zones in Singapore you do not delivery to?
We do not deliver to army camps, hotels, and most of the islands in Singapore.
We are also unable to deliver to P.O boxes, as deliveries will require a signature upon delivery.
Do you deliver on weekends?
Unfortunately, we do not deliver on weekends.
Are there additional charges for re-delivery?
For Standard & Express delivery options:
Delivery attempts will be made up to three times, upon which parcels will be returned to Little Munchkins if the 3rd delivery attempt is unsuccessful.
A re-delivery charge of SGD 5.00 for all Ninja Van Shipping will be applicable for all bounced parcels to be delivered again.
What are the available modes of payment?
We accept credit, debit and PayPal payments.
I'm not sure if payment for order is successful. What do I do?
Click here to check your Order History, before proceeding to place another order.
You will need to log into your account to access your order history page.
Can I amend or cancel my order after confirmation?
We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
For more information on how to return your order, refer to the ' Returns' section for more details.
I received a wrong/defective item. What should I do?
Kindly email us at email@example.com with a snapshot of the defect or incorrect piece for us to advise you further.
In such circumstances, if there is a replacement piece available, it will be sent out upon receiving the RA tracking number or snapshot of COP.
However, if the item is no longer available, a gift certificate store credit with no expiry will be issued.
Postage charges incurred will be refunded via together. There will strictly not be any cash refunds.
An item is missing from my parcel! What should I do?
Your order number
The name/ product code of the missing item
A photograph of the picking list
Credit Vouchers (online)
How do I use my online credit vouchers?
In your shopping cart, enter the online credit voucher code in 'Promo Code' field and click ‘Apply’. The total payable amount will be updated once the online credit voucher has been successfully applied.
Credit vouchers are not applicable for purchase of Gift Vouchers.
Can an order be returned if an online credit voucher has been used?
Yes! Orders made with online credit vouchers are valid for returns. However, this excludes purchase of sale items, intimates, swimwear, accessories, bags, lifestyle and gifts.
Online credit vouchers are non-extendable, non-refundable and non-transferable. They are valid for 90 days from the date of issue.
Do I have to use my online credit voucher in a single transaction?
What do I have to do if there is an error with my online credit voucher?
The voucher has expired
The voucher has been used in an order
You are logged in to the account which the voucher was issued to.